Roaming Passes (Effective date 8th September 2025)

1. What are the available roaming passes?

Below are the available roaming passes for all CelcomDigi, Celcom and Digi postpaid and prepaid subscribers:

Roaming Passes	3-Day Pass	3-Day Unlimited Pass	7-Day Unlimited Pass	14-Day Unlimited Pass	30-Day Unlimited Pass*	10-Days Pass
Price	RM28	RM48	RM58	RM98	RM118 / RM148	RM128
Internet	4GB High-speed Internet	The 2GB high-speed internet will be refreshed daily at 11:59 PM (Malaysia Time). Once the high-speed quota is used up, the speed will be reduced to 1Mbps		The 3GB high-speed internet will be refreshed daily at 11:59 PM (Malaysia Time). Once the high-speed quota is used up, the speed will be reduced to 1Mbps		1GB high-speed Internet  (25 countries)
						100MB (35 countries)
Voice Calls	15 mins   Roaming voice call minutes can be used for:  Call back to Malaysia  Calls within present roaming country  Receiving calls  Note: Calls are counted based on 60 second block. Once the 15 mins quota is finished, subsequent usage will be charged based on pay-per-use voice call rates.					N/A
SMS	N/A
Add-On	5GB High-speed Internet @ RM10  Valid for 24 hours    Only available with roaming pass purchase					N/A
Renewal	This service will not be auto renewed once you have reached the expiry date. You will need to re-purchase if you wish to continue using roaming service.
In-flight Roaming Services	In-flight roaming services are available on selected flights. Network Operator: AeroMobile					N/A
50% off Roam Pass (selected plans)	Eligible plans: CelcomDigi Postpaid: Refer here CelcomDigi One: Refer here					N/A

2. What are the eligible countries for the roaming passes and roaming add-on?

Roaming Pass & Add-on	Eligible Countries	Pass Type
3-Day Pass Roam Add-On (Singapore/ Indonesia /Thailand)	Singapore, Indonesia, Thailand	Multi-Country Pass This pass is valid for travel across Singapore, Indonesia, & Thailand.
3-Day Unlimited Pass 7-Day Unlimited Pass 14-Day Unlimited Pass 30-Day Unlimited Pass* Roam Add-On (Worldwide)	Albania, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Brunei Darussalam, Brazil, Bosnia and Herzegovina, Cambodia, Canada, China, Congo DRC, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Latvia, Lithuania, Liechtenstein Luxembourg, Macau, Malta, Mozambique, Nepal, Netherlands, New Zealand, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Turkey, United Arab Emirates, United Kingdom, United States of America, Ukraine Uruguay, Uzbekistan, Vietnam	Multi-Country Pass This pass is valid for travel across 81 countries listed.
10-Day Pass	1GB (25 countries): Afghanistan, Argentina, Bulgaria, Chile, Fiji, Georgia, Guatemala, Iran, Jordan, Macedonia, Maldives, Mauritius, Mexico, Mongolia, Morocco, Panama, Papua New Guinea, Puerto Rico, Samoa, Slovakia, Tajikistan, Tonga, Turks and Caicos Islands, Vanuatu & Yemen	Multi-Country Pass  This pass is valid for travel across the 25 listed countries.
	100MB (35 countries): Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda & West Indies, Bhutan, Bonaire and Saint Eustatius (Netherlands Antilles), British Virgin Islands, Cayman Islands, Colombia, Costa Rica, Dominica, Ecuador, El Salvador, Grenada, Haiti, Honduras, Iraq, Jamaica, *Kenya, Lebanon, Madagascar, *Monaco, Montenegro, *Nicaragua, *Nigeria, Peru, St. Kitts & Nevis, St. Lucia, St. Vincent, Suriname, Timor-Leste, Trinidad & Tobago, Tunisia & Uganda *Country not applicable for Celcom	Multi-Country Pass  This pass is valid for travel across the 35 listed countries.

*For Prepaid customers, the 30-Day Unlimited Pass starts at RM118 for roaming across 76 countries or RM148 for roaming across 5 countries: Brunei Darussalam, China, Oman, Turkey, and the United Arab Emirates (UAE).

3. How to purchase a roaming pass and can I buy it in advance?

You can purchase your roaming pass via Celcom Life & MyDigi app. You can only pre-book your pass in advance via MyDigi app. Please refer to the steps below:

Celcom Life app

MyDigi app

Note: Ensure you're connected to the Internet e.g., via Wi-Fi. If you don't have Internet connection, you may purchase the roaming pass by dialling *800# after arriving at the destination country (no pre-booking function in *800#).

4. Where can I check my pre-booked roaming passes, and can I cancel them?

*Applicable for customers using MyDigi app only

You can check your pre-booked pass via the MyDigi app by clicking on the 'PreBook' tab on your MyDigi app homepage. Refer to the steps below to cancel your pre-booked roaming pass:

Note: You can cancel the pre-booked roaming pass as long as it has not been activated yet.

5. How do I know if my roaming pass is activated?

Upon successful activation, you will receive an SMS notification sent to your mobile number. Alternatively, you can verify the status of your roaming pass, through Celcom Life or MyDigi app. Roaming passes that are purchased for immediate use will be activated instantly.

For Digi customers, if you've purchased a roaming pass in advance, the activation window is from 12 A.M. to 2 A.M. (Malaysia time) on the chosen date. A confirmation SMS will be sent once your roaming pass is activated.

6. When should I purchase the roaming pass?

You are encouraged to purchase your roaming pass before departure to avoid unexpected charges overseas. You can easily do this via the Celcom Life or MyDigi app. Activating early gives you peace of mind and ensures you are connected the moment you land.

7. Turn off voicemail

We encourage you to turn off voicemail before travelling to avoid any voicemail-related charges. Click here to find out how to turn off voicemail.

8. What is my roaming pass validity, and will I get notified once my pass has expired?

The validity period for each roaming pass will commence from the point of activation. 

You will get a notification upon roaming pass expiry. The pass validity is as follows:

To avoid being charged with additional roaming charges, please turn off data roaming in your mobile phone before the end of the validity period. Read how here.

9. What happens after my roaming pass expires? Will I still be able to browse the Internet? 

Once the roaming pass expires, postpaid customers will be charged with Daily Roaming Pass (RM39/day) if they continue browsing. However, prepaid subscribers will not be able to browse the Internet without an active roaming pass. 

10. What happens if I fully utilise my quota?

• 3-Day & 10-Day Pass: Internet usage will be suspended once the high-speed Internet quota has been completely exhausted. Customers can purchase another roaming pass or add-on quota to continue browsing with high-speed Internet.

• Unlimited Pass: Upon subscription, you will get 2GB/3GB High-speed Internet daily. Once the quota is fully utilized, Internet speed will reduce to 1Mbps (Postpaid) and 512Kbps (Prepaid). This still provides a satisfactory experience for standard internet browsing and basic connectivity. Customers are recommended to purchase another roaming pass or a roaming add-on to continue browsing with High-speed Internet.
   

11. Can I purchase more than one roam pass?

• 3-Day & 10-Day Pass: You can re-purchase the same pass within active validity.

• Unlimited Pass: You can purchase multiple unlimited roaming passes of different validity at the same time. However, you cannot purchase multiple unlimited roaming passes of the same validity.

You can have both 3-Day Pass and 3-Day Unlimited Pass at the same time.

12. Can I use the same roaming pass in multiple countries within active validity?

All our roaming passes are multi-country passes. You can use the same roaming pass in multiple countries within active validity. The same quota allocation is available for all eligible countries. Please refer to question 2.

13. Do I have to manually select my preferred operator abroad?

No, operator selection is automatic. Please ensure that your Network Setting is set to ‘Auto’ for seamless connectivity. 

However, you can manually select network operator if you encounter issues where your mobile device is unable to detect the network. Please refer here for more information on how to manually select a network operator.

Important: Please note that manually selecting a network is not recommended for customers traveling across multiple countries, as it will prevent the device from automatically connecting to the preferred network upon arrival in the next country due to the manual selection setting. If this occurs, kindly revert the Network Setting to ‘Auto’.

14. Will I be charged multiple times for switching networks?

No, you will not be charged multiple times for switching between different mobile operator networks within the roaming pass validity period.

15. What is In-flight Roaming? 

All our roaming passes include In-flight Data Roaming, allowing you to stay connected while flying through the aircraft’s that carry AeroMobile network. You can use your phone during the flight (when permitted by the airline) just like you would on the ground, for data, calls, and SMS.
 

16. How do I know if In-flight Roaming is available on my flight? 

In-flight Roaming availability depends on your airline and aircraft. Please listen for announcements from the cabin crew or check your airline’s website before your flight to see if AeroMobile is available. 

17. Do I need to buy a separate roaming pass for In-flight Roaming? 
No, you do not need to purchase a separate roaming pass. All our roaming passes include In-flight Data Roaming services at no extra charge. If you have not purchased a roaming pass and we detect in-flight usage, a Daily Roaming Pass will be automatically activated for you at RM39 with quota up to 2GB. 

18. How do I connect to In-flight Roaming during my flight? 

First, confirm with the cabin crew that your flight offers AeroMobile service. Then follow these steps:

Step 1: Ensure data roaming setting is turned ON on your phone before your flight. 

Step 2: Wait for the crew to announce that in-flight mobile services are available. 

Step 3: Turn off airplane mode. Your phone will automatically connect to the AeroMobile network.

Wait for the signal bars to appear, then you can start using data, calls, and SMS.

19. What should I do if I cannot connect to the in-flight network? 

• Ensure airplane mode is OFF and Data Roaming is ON. 

• Manually search and select AeroMobile under your phone’s network settings. 

• Allow a few minutes for the network to connect. 

• If you are still unable to connect, check with the cabin crew to confirm if the in-flight mobile service is active on your flight.