General:
1. What is Disney+?
Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Disney+ offers an ever-growing selection of exclusive premieres of originals, including feature-length films, documentaries, live-action and animated series, and short-form content.
2. What is Mega Add-Ons Disney+?
It’s a contract-based subscription to Disney+ offered at a lower monthly rate when you commit for a fixed period of 12 months. In addition to full access to Disney+ content, each subscription also includes a bonus monthly quota of 5GB. For latest pricing details, visit the CelcomDigi website here.
3. Where can I get Disney+ app?
You can download the Disney+ app through:
Android: Play Store
iOS: App Store
web https://apps.disneyplus.com/my for other devices
4. Where can I get more information on Disney+ application?
You can get more information at https://help.apps.disneyplus.com/.
Eligibility:
5. Am I eligible to purchase Mega Add-Ons Disney+?
Outlined below are the CelcomDigi Postpaid customers eligible to purchase:
CelcomDigi One Pro
CelcomDigi One Lite
CelcomDigi One Pro DS
CelcomDigi One Lite DS
CelcomDigi Postpaid 5G 160
CelcomDigi Postpaid 5G 140
CelcomDigi Postpaid 5G 120
CelcomDigi Postpaid 5G 100
CelcomDigi Postpaid 5G 80
CelcomDigi Postpaid 5G 60 SE
CelcomDigi Postpaid 5G 160 DS
CelcomDigi Postpaid 5G 140 DS
CelcomDigi Postpaid 5G 120 DS
CelcomDigi Postpaid 5G 100 DS
CelcomDigi Postpaid 5G 80 DS
Subscription, Activation, Usage & Termination:
6. What is the Disney+ bundles available on Mega Add-Ons?
Add Ons | Price | High Speed Internet (5G/4G) | Internet | Quota Validity | Access Validity |
Disney+ Basic | RM 12.90 | 5GB | 30 days | Based on your monthly Postpaid billing cycle | 12 consecutive months from date of subscription |
Disney+ Premium | RM 27.90 |
7. What is the access available for Disney+ with CelcomDigi?
Subscription | Disney+ Basic | Disney+ Premium |
Watch all titles | ✓ | ✓ |
Download selected content | ✓ | ✓ |
Create Profiles | Up to 7 | Up to 7 |
Concurrent Streaming | 1 Screen | 3 Screens |
Maximum Device logins | 3 Devices | 10 Devices |
Cast/Airplay | ✓ | ✓ |
Maximum Video quality | Up to Full HD | Up to 4K Ultra HD |
Maximum Audio quality | Up to Dolby Atmos (5.1 Dolby) | Up to Dolby Atmos (5.1 Dolby) |
Compatible devices | Phone, Tablet, Laptop, TV | Phone, Tablet, Laptop, TV |
8. How do I subscribe to Mega Add-Ons Disney+?
Subscription can be performed via CelcomDigi app.
Channels | How to Purchase |
CelcomDigi app | Step 1: Login to the CelcomDigi app |
9. Will there be any notification upon successful activation of Mega Add-Ons Disney+?
Yes, you will receive a SMS upon successful subscription and a separate SMS on log in detail for Disney+ access. The SMS will be sent to the principal mobile number.
If you did not receive the SMS, you may still attempt to login to Disney+ application. If login fails, please contact us via WhatsApp.
10. I did not receive the OTP on my mobile phone to activate Disney+. What should I do?
Kindly ensure that your mobile number is the same CelcomDigi mobile number used during subscription. The OTP will only be sent to that same CelcomDigi mobile number. For further assistance, please contact us via WhatsApp.
11. Upon successful activation of these bundles, how do I log in to Disney+?
To activate your subscription:
CelcomDigi app: Go to My Plan > go to Lifestyle Subscription > Select your Disney+ subscription > tap on the link under the ‘Access via’ section.
Once you click the link, you will land on the Disney+ App, where you will receive a message to follow the steps below:
On your desktop browser:
Please follow the steps below to activate your Disney+ account:
Go to Disney+’s homepage and select Login.
Enter your mobile number to login (the same number you used to purchase the subscription).
Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below.
You will receive a 4-digit code via SMS; enter the 4-digit code onto the browser.
Start streaming!
On your iOS / Android mobile app:
Download the Disney+ application
Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking ‘Agree & Continue’.
Enter your mobile number to login (the same number you used to purchase the subscription)
You will receive a 4-digit code through SMS; enter the 4-digit code onto the application
Start Streaming!
On your living room devices:
Open Disney+ app on your Living room device
Click on ‘Agree and Continue’.
Enter your mobile number to log in
Enter the OTP sent to your number
Start streaming!
12. I subscribed to Mega Add-Ons Disney+. How long is my subscription valid for?
Subscription Type | Content Expiry | ||||||||
Internet Quota Validity | The additional Mega Add-Ons Disney+ Internet quota will be refreshed monthly, based on your Postpaid billing cycle date, and will continue throughout the 12-month contract period. | ||||||||
Disney+ Access Validity | Disney+ access validity period will follow calendar month calculation, with expiry being the same day of following month, or last day of following month, whichever is earlier. You may refer to Disney+ access validity in Disney+ application.
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13. Can I subscribe to the Disney+ bundles multiple times on the same day?
No, you can only have one active Disney+ subscription at a time. To subscribe to StreamMORE Disney+ Add-Ons, you must first terminate your existing Mega Add-Ons Disney+subscription. If your subscription is still within the contract period, early termination fees will apply.
14. Can I use my Disney+ subscription on other devices?
Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.
15. Can I use the bonus quota that comes with Mega Add-Ons Disney+ while roaming?
No. The quota is applicable for domestic use only (within Malaysia).
16. Can I cancel my Mega Add-Ons Disney+ subscription at any time?
Yes, but you’ll need to visit our Celcom BlueCube, Digi Store, or CelcomDigi Stores to cancel. However, if you cancel before the 12-month contract ends:
No pro-rated refund will be provided
Your quota will stop immediately & you will no longer have access to it for the rest of the billing cycle
Your Disney+ access will be terminated immediately
An early termination fee will apply, calculated as:
Monthly subscription fee x Remaining contract months
17. What happens if I terminate my postpaid line?
If you terminate your postpaid line, you will no longer be able to access Disney+ with immediate effect. There will be no pro-ration of charges, with full charges imposed. An early termination fee will also apply based on the remaining contract period.
18. I have an existing Disney+ direct billing subscription purchased via other payment channels (operator billing/ banking card). Can I still subscribe to Mega Add-Ons Disney+ using the same mobile number?
Yes, you can. However, please take note that if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.
19. Is Mega Add-Ons Disney+ also charged based on a 12-month contract cycle?
Yes, Mega Add-Ons Disney+ is billed monthly (based on your monthly Postpaid billing cycle) over a 12-month contract period.
20. My postpaid line is barred/ suspended. What will happen to Mega Add-Ons Disney+ subscription?
You will not be able to access / utilize your Mega Add-Ons Disney+ benefits with immediate effect and penalty charges will apply.
21. Can I transfer my Mega Add-Ons Disney+ benefit from one mobile number to another mobile number?
No. The access/ benefit is not transferrable to another mobile number.
22. I have initiated Disney+ account deletion. Can I revert the account deletion?
Reversal of account deletion is possible if request is raised within 7 days of account deletion. Please contact CelcomDigi Support Hotline.
23. I own multiple CelcomDigi mobile numbers. Can I update my Disney+ login to a different number?
No, the access is not transferable to other mobile numbers. Customers may only login to Disney+ via the CelcomDigi mobile number used during subscription.
If you have a different CelcomDigi mobile number, you will need to perform a new Mega Add-Ons Disney+ subscription using the new mobile number via the CelcomDigi app.
24. I am not a CelcomDigi customer. Can I transfer my existing Disney+ subscription to the Mega Add-Ons Disney+ subscription?
To enjoy Mega Add-Ons Disney+, you may port-in to a CelcomDigi Postpaid plan and cancel your existing subscription to avoid being charged twice. Once completed, you may subscribe and activate your Mega Add-Ons Disney+subscription according to the steps above.
Technical Requirements and Compatibility:
25. Which device is compatible with Disney?
Disney+ is available on an extensive list of internet-supported mobile devices, tablets, web browsers and smart devices:
Desktop or Laptop Browsers
Chrome (version 75+)
Safari (version 11+)
Microsoft Edge (version 79+)
Firefox
Phones and tablets
Android mobile v5.0
iOS v12+
iPad v10+
Living room devices
Android TV (OS 7.0 or above)
Chromecast [Gen2 above (Firmware 1.43+)]
Apple TV OS 11+ (Gen 4 above)
Apple TV 4K (all 3 generations)
LG TV (2018 models/ web OS 4.0 or above- not available on TV M3)
Samsung TVs (2017 and above models with Tizen operating system)
Hisense Smart TVs and Toshiba Smart TVs with VIDAA OS U6 1.2 and few other models
Please refer to Disney+ for more information
26. I have further enquiry or issue with Mega Add-Ons Disney+ subscription. Where can I get help?
Please contact us via WhatsApp.
27. What are the terms of my access to Disney+?
By subscribing to Disney+, in each case irrespective of whether you log in or complete the registration process for Disney+, the Customer (you) further agree and confirm that he/she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions:
