FAQ: Disney Bundle CelcomDigi Prepaid StreamMORE

1. What is Disney+?

Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Disney+ offers an ever-growing selection of exclusive premieres of originals, including feature-length films, documentaries, live-action and animated series, and short-form content.

2. Where can I get Disney+ app?   

You can download the Disney+ app through:

• Android: Play Store

• iOS: App Store 

• Web https://apps.disneyplus.com/my for other devices

3. Which device is compatible with Disney+?

Disney+ is available on an extensive list of internet-supported mobile devices, tablets, web browsers and smart devices:

Desktop or Laptop Browsers:

• Chrome (version 75+)

• Safari (version 11+)

• Microsoft Edge (version 79+)

• Firefox 

Phones and Tablets:

• Android mobile v5.0  

• iOS v12+

• iPad v10+

Living Room Devices:

• Android TV (OS 7.0 or above)

• Chromecast [Gen2 above (Firmware 1.43+)]

• Apple TV OS 11+ (Gen 4 above)

• Apple TV 4K (all 3 generations)

• LG TV (2018 models/ web OS 4.0 or above- not available on TV M3)

• Samsung TVs (2017 and above models with Tizen operating system)

• Hisense Smart TVs and Toshiba Smart TVs with VIDAA OS U6 1.2 and few other models

Please refer to Disney+ for more information.

4.  What is the access available for Disney+ with CelcomDigi Prepaid?

5. Where can I get more information on Disney+ application?

You can get more information at https://help.apps.disneyplus.com/.

6. What are the Disney+ bundles available on eligible CelcomDigi Prepaid plans?

CelcomDigi customers subscribing to the following streaming pass will get to automatically enjoy Disney+ as part of their subscription. 

*5GB quota is high-speed 5G+4G Internet can be used for tethering or hotspot.

7. What are the selected CelcomDigi Postpaid Plan that can purchase StreamMORE Disney+ (Basic) Add-Ons?

CelcomDigi Prepaid customers on these plans are eligible to buy this auto renew pass:

8.  How do I subscribe to StreamMORE Disney+ (Basic) Add-Ons?

Subscription can be performed via Celcom Life / MyDigi app.

9. Will there be any notification upon successful activation of these bundles?

Yes, you will receive a SMS upon successful subscription and a separate SMS on log in detail for Disney+ access. The SMS will be sent to the principal mobile number.

If you did not receive the SMS, you may still attempt to login to Disney+ application. For further assistance, please reach out to us via WhatsApp. 

10. How do I access my Disney+ account? 

After receiving the welcome SMS, visit the Disney+ webpage or open the mobile application. Login by using your mobile number that you subscribed with.

11. I did not receive the OTP on my mobile phone to activate Disney+. What should I do?

Kindly ensure that your mobile number is the same CelcomDigi mobile number used during subscription. The OTP will only be sent to that same CelcomDigi mobile number. For further assistance, please contact us via WhatsApp. 

12. Upon successful activation of these bundles, how do I log in to Disney+?

Please follow the steps below to activate your Disney+ account:

On your desktop browser:

1. Go to Disney+ homepage and select Login.

2. Enter your mobile number to login (the same number you used to purchase the subscription).

3. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below.

4. You will receive a 4-digit code via SMS; enter the 4-digit code onto the browser.

5. Start streaming!

On your iOS / Android mobile app:

1. Download the Disney+ application. 

2. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for  Malaysia by clicking ‘Agree & Continue’.

3. Enter your mobile number to login (the same number you used to purchase the subscription).

4. You will receive a 4-digit code through SMS; enter the 4-digit code onto the application. 

5. Start streaming!

On your living room devices:

1. Open Disney+ app on your Living room device.

2. Click on ‘Agree and Continue’.

3. Enter your mobile number to log in (the same number you used to purchase the subscription).

4. Enter the OTP sent to your number.

5. Start streaming!

13.   I subscribed to StreamMORE Disney+ (Basic) Add-Ons. When will the pass expire?  

• Internet Quota Validity: The StreamMORE Internet quota will be valid until 11:59 PM on the 30th day of subscription. Any unused quota will be forfeited.

• Disney+ Access Validity: Disney+ access validity period will follow calendar month calculation, with expiry being the same day of following month, or last day of following month, whichever is earlier. Samples as shown below: 

You may also refer to Disney+ access validity in Disney+ application.

14. I subscribed to StreamMORE Disney+ (Basic) Add-Ons. Can I cancel the subscription at any time?

Yes, you can perform cancellation via Celcom Life/ MyDigi app (whichever is applicable). There will be no pro-ration of charges, with full charges imposed. Upon cancellation, quota and Disney+ access will last till end of current subscription validity.

15. Can I purchase the same Disney+ Bundle pass multiple times?

No, you are not allowed to perform multiple purchases of the same Disney+ Bundle pass while there is an active subscription.

However, if you concurrently purchase different Disney+ Basic passes,[i.e. started with the SpeedSTREAM Disney+ (Basic) pass, and then the StreamMORE Disney+ (Basic) Add-Ons pass] the first Disney+ Basic pass will be cancelled and not renewed.

In this example, the renewal will continue with only latest subscription, which is the StreamMORE Disney+ Basic pass. There will be no pro-ration of charges on the cancelled subscription.

16. Can I purchase multiple StreamMORE or SpeedSTREAM passes for different streaming services even if I have subscribed to a Disney+ Basic Bundle pass from CelcomDigi?

Yes, you are allowed to purchase other StreamMORE or SpeedSTREAM passes with other streaming services (i.e. Viu, iQIYI and Vision+) after subscribing StreamMORE Disney+ Basic Add-Ons.

17. I subscribed to StreamMORE Disney+ (Basic) Add-Ons. What will happen if I terminate my prepaid line?

If you terminate your prepaid line, you will not be able to access Disney+ with immediate effect. There will be no pro-ration of charges, with full charges imposed.

18. I subscribed to StreamMORE Disney+ (Basic) Add-Ons. What will happen if I transfer my line to another owner name (transfer of ownership)?

The content access will be carried forward to the new owner of the mobile number. It is advisable for you to unsubscribe from the service prior to performing a transfer of ownership. 

19. I have fully utilised my internet quota to stream content on Disney+. What should I do?

You can purchase CelcomDigi one-time passes or subscribe to monthly passes with sufficient internet quota to continue enjoying content on Disney+.

20. What happens if I have insufficient credit balance when my StreamMORE Disney+ (Basic) Add-Ons auto-renews?

StreamMORE Disney+ (Basic) Add-Ons will be terminated if there is insufficient credit balance for auto-renewal. Please ensure you have sufficient credit balance 24 hours before expiry of the subscription.

21. I have an existing Disney+ direct billed subscription purchased via other payment channels (operator billing/ banking card). Can I still subscribe to StreamMORE Disney+ (Basic) Add-Ons using the same mobile number?

Yes, you can. However, please take note that if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.

If you wish to cancel your direct billed subscription purchased via various payment channels (operator billing/ banking card), visit here.

22. Can I use my Disney+ subscription on other devices?

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

23.  Can I use my StreamMORE Disney+ (Basic) Add-Ons quota while roaming?

No. The quota is only applicable for domestic use only (within Malaysia).

24. Is StreamMORE Disney+ (Basic) Add-Ons charged based on 30 days cycle?

Yes, CelcomDigi Disney+ Bundle pass is charged based on 30 days cycle and will auto- renew at 12:00 A.M. on the 31st day of subscription. Please ensure you have sufficient credit balance 24 hours before expiry of the subscription.

25. My postpaid line is barred/ suspended. What will happen to my StreamMORE Disney+ (Basic) Add-Ons? 

You will not be able to access/ utilize your StreamMORE Disney+ (Basic) Add-Ons. 

26. Can I transfer my StreamMORE Disney+ (Basic) Add-Ons benefit that I purchased from one mobile number to another mobile number?

No. The bundle access/ benefit is not transferrable to another mobile number.

27. I have initiated Disney+ account deletion. Can I revert the account deletion?

Reversal of account deletion is possible if request is raised within 7 days of account deletion. Please contact us via WhatsApp.

28. I have further enquiry or issue with StreamMORE Disney+ (Basic) Add-Ons subscription. Where can I get help?

Please reach out to us via WhatsApp.

29. I am currently subscribed to StreamMORE Disney+ (Basic) Add-Ons and I clicked on the ‘View Benefits' button in the Disney+ app. What will happen if I complete the transaction via the ‘View Benefits’ button?

If you complete a transaction via the ‘View Benefits’ button on the Disney+ app, this will be recognised as a direct purchase with Disney+. You will be charged concurrently with the CelcomDigi Disney+ subscription.

To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription. 

30. What are the terms of my access to Disney+? 

By subscribing to Disney+, in each case irrespective of whether you log in or complete the registration process for Disney+, the customer (you) further agrees and confirm that he/ she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions: 

1. CelcomDigi Terms & Conditions: Celcom | Digi

2. Disney+ Terms Of Use

3. Disney+ Privacy Policy

4. Disney+ Supplemental Privacy Policy in Malaysia