1. What is the purpose of the e-Invoice portal?
This portal allows CelcomDigi customers to view, download, and manage their e-Invoices conveniently.
2. Do I need to register an account to get my e-invoices?
Yes, you must register (one-time only) for an account on the e-Invoice portal to get your e-Invoices. This ensures secure access to your transaction records.
3. What should I do if I forgot my username or password?
Click on the "Forgot username” or “Forgot password" link on the login page and follow the instructions given.
4. What information am I required to provide to get my e-Invoice from CelcomDigi?
The following information is required:
Invoice Number
Invoice Amount
Invoice Date
Full Name (as per NRIC)
E-mail Address
Mobile Number
ID Type (NRIC / BRN)
ID
Tax Identification Number (TIN)
5. Where can I get my Tax Identification Number (TIN)?
You can retrieve your TIN number in MyTax Portal at https://mytax.hasil.gov.my/
6. I am unable to login/access the e-Invoice Portal. What do I do?
If you need further assistance, please contact CelcomDigi Support via call or WhatsApp at +6016-3331111
7. I did not receive any verification email to complete my e-Invoice Portal registration. What do I do?
If you need further assistance, please contact CelcomDigi Support via call or WhatsApp at +6016-3331111
8. What are the supported browsers for CelcomDigi e-Invoice portal?
Below are the supported browsers:
Chrome 64+
Edge 79+
Firefox 67+
Opera 51+
Safari 12+
