Frequently Asked Questions
1. What is the duration of the campaign?
The campaign duration is from 5th December 2023 to 26th February 2024.
2. What is the offering for this campaign?
Pass | Price | Validity | Internet Quota | Auto-Renewal/Recurring |
Video Pass | RM6 | 4 days | 300GB* | No |
*Only applicable to stream selected applications: Netflix, YouTube, and Viu.
3. How do I subscribe to this Video Pass?
You can subscribe via channel as below:
Postpaid | [a] Celcom Life:
or: [b] MyDigi:
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Eligible Plans for Postpaid Voice Subscribers:
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4. How do I track my Video Pass?
You can track and manage your account via the Celcom Life or MyDigi app, depending on the applicable app.
5. Can I do multiple subscription for this Video Pass?
Yes, multiple subscription is allowed for this Video Pass.
6. What do I need to know about the Internet Quota?
The 300GB Internet is high-speed Internet.
Upon full utilization of the 300GB High-Speed Internet, any subsequent usage will be deducted as per normal use of Mobile Internet, Basic Internet, or pay-per-use.
7. Am I able to do tethering / hotspot to another device(s) or desktop?
No. Tethering / hotspot is not allowed for this Video Pass.
8. How do I know if my purchase of this Video Pass is successful?
You will receive an SMS upon successful purchase.
9. Which quota that will be utilized first? The 300GB Internet add-on or the existing Internet plan?
The 300GB Internet add-on will be utilized first once the subscription is successfully activated.
10. What happens to unused Internet quota?
Any unused Internet quota will be forfeited upon expiry.
11. Is auto renewal available for this Video Pass?
No. This is a one-time purchase add-on.
12. Can I resubscribe my Video Pass within an active subscription or upon expiry?
Yes, you can resubscribe the passes.
13. Can I use this Add-On quota while roaming?
No. It is only applicable for domestic use only (within Malaysia). Internet usage while roaming is chargeable on top of your monthly commitment at roaming charges.
14. When exactly does my Video Pass expires?
The Video Pass subscription will be valid until 11:59 P.M. on the 4th day prior to the successful subscription.
