FAQ: iQIYI Bundle CelcomDigi Prepaid 5G - SpeedSTREAM iQIYI (Standard VIP)

1. What is iQIYI?

iQIYI is a leading Asian online video streaming service that offers a variety of content, including original series, movies, and user-generated content. It offers a wide range of content, including original drama series, variety shows, movies, kids programs, documentaries and animations. Some of iQIYI's original drama series include The Knockout, Destined, and Story of Kunning Palace. 

2. Where can I get iQIYI app?

You can download the iQIYI app from the Google Play Store, Apple App Store or iQIYI website for other devices.

3. Which device is compatible with iQIYI?

iQIYI is compatible with smartphones, tablets, desktops, smart TVs, and selected streaming devices. 

4. What is the access available for iQIYI?

Through Standard VIP subscriptions, iQIYI offers an enhanced streaming experience with these exclusive features:

5. Where can I get more information on iQIYI?

You can get more information at iQIYI.

6. How can I enjoy iQIYI?

CelcomDigi customers subscribing to the following streaming pass will get to automatically enjoy iQIYI as part of their subscription.

7. Am I eligible to purchase SpeedSTREAM iQIYI (Standard VIP)?

CelcomDigi Prepaid customers on these plans are eligible to buy this auto renew pass:

8. How do I subscribe to a CelcomDigi iQIYI Bundle?

Subscription can be performed via Celcom Life/ MyDigi app.

9. Will there be any notification upon successful activation of these bundles?

Yes, you will receive a welcome SMS upon successful subscription, the SMS will be sent to the CelcomDigi mobile number that performed the subscription.

If you did not receive a welcome SMS, you may still attempt to login to iQIYI application. If login failed, please visit our Help Centre.

10. How do I access my iQIYI account? 

You can login via the OTP sent to your CelcomDigi mobile number upon login. Please refer to question 12 for more details.

11. I did not receive the OTP on my mobile phone to activate iQIYI. What should I do?

Please ensure that your mobile number is the same mobile number used during subscription. The OTP will only be sent to that same mobile number. Please visit our Help Centre for further asistance.

12. Upon successful activation of these bundles, how do I log in to iQIYI?

On your desktop browser:

Step 1: Go to iQIYI and select ‘Login’

Step 2: Enter your mobile number to login (the same number you used to purchase the subscription)

Step 3: Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below

Step 4: You will receive a 4-digit code through SMS; enter the 4-digit code onto the browser

Step 5: Enter your email address and verify it with the OTP sent to your email (this step may be skipped)

Step 6: If it’s your first time logging in to iQIYI, fill in your registration details. Click on ‘Create account’

Step 7: Choose the content rating for your profile

Step 8: Select your preferred content language 

Step 9: Start streaming!

On your iOS/ Android mobile app:

Step 1: Download the iQIYI application 

Step 2: Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking ‘Agree & Continue’

Step 3: Enter your mobile number to login (the same number you used to purchase the subscription)

Step 4: You will receive a 4-digit code through SMS; enter the 4-digit code onto the application 

Step 5: Enter your email address and verify it with the OTP sent to your email (this is a skippable step)

Step 6: If it’s your first time logging in to iQIYI, fill in your registration details. Click on ‘Create account’

Step 7: Choose the content rating for your profile

Step 8: Select your preferred content language 

Step 9: Start streaming!

On your living room devices:

Step 1: Open iQIYI app on your living room device

Step 2: Click on ‘Agree and Continue’.

Step 3: Enter your mobile number to log in

Step 4: Enter the OTP sent to your number

Step 5: You are now logged in to your living room device.

13. I subscribed to CelcomDigi iQIYI bundle. When will the bundle expire?  

• Internet Pass Quota Validity: The Internet Pass quota subscription will be valid until 30th day at the same time of subscription. Any unused quota will be forfeited. 

• iQIYI Access Validity: The iQIYI Access Validity period will follow 31st day calculation after the subscription date. Samples as shown below:

14. Can I purchase the same CelcomDigi iQIYI bundle pass multiple times?

No, you are not allowed to purchase multiple subscriptions of the same CelcomDigi iQIYI bundle pass. However, if you purchase different iQIYI bundle i.e. StreamMORE iQIYI upgraded to SpeedSTREAM iQIYI bundle, the iQIYI previous subscription will be cancelled and not renewed. The renewal will continue with only latest subscription SpeedSTREAM iQIYI (Standard VIP) bundle. 

15. I subscribed to the CelcomDigi iQIYI bundle pass. What will happen if I terminate my line or port out?

If you terminate your line or port out, you will not be able to access iQIYI with immediate effect.

16. I subscribed to the CelcomDigi iQIYI bundle pass. What will happen if I transfer my line to another owner name (Transfer of Ownership)?

The content access will be carried forward to the new owner of the mobile number. It is advisable for you to unsubscribe from the service prior to performing a transfer of ownership to another owner name. 

17. I have fully utilised my internet quota to stream content on iQIYI. What should I do?

You can purchase CelcomDigi One-Time passes or subscribe to Monthly Passes with sufficient internet quota to continue enjoying content on iQIYI.

18. What will happen to my iQIYI bundle pass auto renew if there is insufficient balance on my line? 

The auto renewal of iQIYI bundle pass will be dropped and you need to resubscribe the iQIYI bundle pass. 

19. I have an existing iQIYI direct billed subscription purchased via various payment channels (operator billing/ banking card). Can I still subscribe to CelcomDigi iQIYI bundle using the same mobile number?

Please take note, if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.

20. I have multiple CelcomDigi mobile numbers, can I update my iQIYI login to a different number?

No, iQIYI access is not transferable to other mobile numbers. Customers can only login to iQIYI via the CelcomDigi mobile number used during subscription.

If you have a new CelcomDigi mobile number, you will need to purchase a new CelcomDigi iQIYI bundled pass using the new mobile number via the Celcom Life app/ MyDigi app.

21. Can I use my CelcomDigi iQIYI bundled pass on other devices?

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

22. I am not a CelcomDigi customer; can I subscribe to iQIYI bundle pass? 

Only CelcomDigi customers are eligible to purchase CelcomDigi iQIYI bundle passes. You will need to become a CelcomDigi customer before you can subscribe to iQIYI bundled pass and enjoy streaming with better value and savings.

23. Can I use my CelcomDigi iQIYI bundled passes quota while on roaming?

No. The quota is only applicable for domestic use only (within Malaysia).

24. I have further enquiry or issue with CelcomDigi iQIYI bundle subscription. Where can I get help?

Please visit our Help Centre for further assistance.

25. What are the terms of my access to iQIYI?
By subscribing to iQIYI, in each case irrespective of whether you log in or complete the registration process for iQIYI, the Customer (you) further agree and confirm that he/she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions:

1. CelcomDigi Terms & Conditions: Celcom | Digi

2. iQIYI Terms of Use

3. iQIYI Privacy Policy