FAQ: iQIYI Bundle CelcomDigi Postpaid Plan

1. What is iQIYI?

iQIYI is a leading Asian online video streaming service that offers a variety of content, including original series, movies, and user-generated content. It offers a wide range of content, including original drama series, variety shows, movies, kids programs, documentaries and animations. Some of iQIYI's original drama series include The Knockout, Destined, and Story of Kunning Palace.

2. Where can I get iQIYI app?

You can download the iQIYI app from the Google Play Store, Apple App Store or iQIYI website for other devices. 

3. Which device is compatible with iQIYI?

iQIYI is available on an extensive list of internet-supported mobile devices, tablets, web browsers and smart devices:

4. What is the access available for iQIYI?

Through Standard VIP subscriptions, iQIYI offers an enhanced streaming experience with these exclusive features:

5. Where can I get more information on iQIYI?

You can get more information at iQIYI.

6. What are the iQIYI bundles available on selected CelcomDigi Postpaid plan?

Note: 

1. 5GB quota is high-speed 5G+4G data and can be used for tethering or hotspot.

2. StreamMORE iQIYI Add Ons will be charged based on 30 days cycle. On the 31st of subscription, auto-renewal will be triggered. Please take note once this renewal happens, charging of the add ons will happen concurrently.

7. What are the selected CelcomDigi Postpaid plan that can purchase StreamMORE iQIYI Add Ons?

8. How do I subscribe to CelcomDigi StreamMORE iQIYI Bundle?

9. Will there be any notification upon successful activation of the bundle?

Yes, you will receive a welcome SMS upon successful subscription and a separate SMS on log in detail for iQIYI access. The SMS will be sent to the principal mobile number.

If you did not receive the SMS, you may still attempt to login to iQIYI application. If login failed, visit Help Centre.
 

10. I did not receive the OTP on my mobile phone to activate iQIYI. What should I do?

Kindly ensure that your mobile number is the same CelcomDigi mobile number used during subscription. The OTP will only be sent to that same CelcomDigi mobile number. For further assistance, visit Help Centre.

11. Upon successful activation of these bundles, how do I log in to iQIYI? 

On your desktop browser  

Step 1: Go to iQIYI and select ‘Login’ 

Step 2: Enter your mobile number to login (the same number you used to purchase the subscription) 

Step 3: Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below 

Step 4: You will receive a 4-digit code through SMS; enter the 4-digit code onto the browser 

Step 5: Enter your email address and verify it with the OTP sent to your email (this step may be skipped) 

Step 6: If it’s your first time logging in to iQIYI, fill in your registration details. Click on ‘Create account’ 

Step 7: Choose the content rating for your Profile 

Step 8: Select your preferred content language  

Step 9: Start Streaming!

On your iOS / Android mobile app: 

Step 1: Download the iQIYI application  

Step 2: Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking ‘Agree & Continue’ 

Step 3: Enter your mobile number to login (the same number you used to purchase the subscription) 

Step 4: You will receive a 4-digit code through SMS; enter the 4-digit code onto the application  

Step 5: Enter your email address and verify it with the OTP sent to your email (this is a skippable step) 

Step 6: If it’s your first time logging in to iQIYI, fill in your registration details. Click on ‘Create account’ 

Step 7: Choose the content rating for your Profile 

Step 8: Select your preferred content language  

Step 9: Start Streaming!

On your living room devices 

Step 1: Open iQIYI app on your Living room device 

Step 2: Click on ‘Agree and Continue’. 

Step 3: Enter your mobile number to log in 

Step 4: Enter the OTP sent to your number 

Step 5: You are now logged in to your Living room device 

12. I subscribed to CelcomDigi iQIYI bundles. When will the bundle expires?  

The 5GB quota subscription will be valid until time of subscription on the 30th day of subscription. Any unused quota will be forfeited.

iQIYI’s access will be valid until time of subscription on the 31st day of subscription. Samples as shown below: 

You may refer to iQIYI’s access validity in iQIYI application.

13. I subscribed StreamMORE iQIYI Add Ons. When will the bundle auto renew?

The 5GB quota subscription will renew at the same subscription on the 31st day of subscription. Please take note once this renewal happens, charging of the add ons will happen concurrently. 

iQIYI’s access validity will renew after the previous subscription ended.

14. I subscribed StreamMORE iQIYI Add Ons. Can I cancel the subscription at anytime?

Yes, you can perform cancellation via Celcom Life/ MyDigi app (whichever is applicable). There will be no pro-ration of charges, with full charges imposed. Upon cancellation, quota and iQIYI’s access will last till end of current subscription validity.

15. I subscribed StreamMORE iQIYI Add Ons. Can I do multiple subscription on same add on?

No, multiple purchases and subscription of the CelcomDigi iQIYI Bundle pass is not allowed. 

16. I subscribed StreamMORE iQIYI Add Ons. What will happen if I terminate my postpaid line?

If you terminate your postpaid line, you will not be able to access iQIYI with immediate effect. There will be no pro-ration of charges, with full charges imposed.

17. I have an existing iQIYI direct billed subscription purchased via various payment channels (operator billing/ banking card). Can I still subscribe to CelcomDigi iQIYI Bundle using the same mobile number?

Please take note, if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.
 

18. Can I use my CelcomDigi iQIYI Bundle subscription on other devices?

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

19. Can I use my StreamMORE iQIYI Add Ons quota while on roaming?

No. The quota is only applicable for domestic use only (within Malaysia).

20. Is StreamMORE iQIYI Add Ons charged based on 30 days cycle?

Yes, StreamMORE iQIYI Add Ons is charged based on 30 days cycle and will auto- renew at subscription time on the 31st day of subscription. Please take note once this renewal happens, charging of the add ons will happen concurrently.

In the event that the current subscription and subsequent renewal falls into same postpaid billing cycle, both StreamMORE transaction will be billed in the same postpaid bill.

e.g. Subscriber initially purchased StreamMORE iQIYI on 28th July 2024, and subsequently auto renewed on 27 August 2024. In postpaid bill dated 28th August 2024, subscriber will see both transactions captured in the same bill.

21. My postpaid line is barred/ suspended. What will happen to my CelcomDigi iQIYI bundle? 

You will not be able to access/ utilize your CelcomDigi iQIYI bundle. 

22. My postpaid line is barred/ suspended. What will happen to my CelcomDigi iQIYI bundle that due for renewal? 

The StreamMORE iQIYI Add Ons will be automatically unsubscribed and you will be required to resubscribe again to enjoy the service. 

23. Can I transfer my CelcomDigi iQIYI bundle benefit that I purchased from one mobile number to another mobile number?

No. The bundle access/ benefit is not transferrable to another mobile number.

24. I have initiated iQIYI account deletion. Can I revert the account deletion?

Unfortunately, no. You will need to resubscribe to the add ons.

25. I have further enquiry or issue with CelcomDigi iQIYI bundle subscription. Where can I get help?

Please visit Help Centre.
 

26. What are the terms of my access to iQIYI?

By subscribing to iQIYI, in each case irrespective of whether you log in or complete the registration process for iQIYI, the customer (you) further agree and confirm that he/ she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions:

1. CelcomDigi Terms & Conditions: Celcom | Digi

2. iQIYI Terms of Use

3. iQIYI Privacy Policy