FAQ: Viu Bundle CelcomDigi Prepaid 5G - SpeedSTREAM Viu (Premium)

1. What is Viu?

Viu is your go-to entertainment platform, bringing you the best of Korean dramas and movies, hit variety shows, award-winning Viu Originals, and a stunning selection of popular Malay, Chinese, Thai, and Indonesian dramas. With high-quality subtitles in multiple languages, Viu keeps you connected to the pulse of Asian entertainment. From heart-stopping thrillers to hilarious comedies and unforgettable romances, Viu is where you find it all, anytime, anywhere.

2. Where can I get Viu app?

You can download the Viu app from the Google Play Store or Apple App Store.

3. Which device is compatible with Viu?

Viu is compatible with smartphones, tablets, desktops, smart TVs, and selected streaming devices. 

Visit our official website at Viu for more details.

4. What are the access available for Viu?

Through premium subscriptions, Viu offers an enhanced streaming experience with these exclusive features:

5. Where can I get more information on Viu?

You can get more information at Viu.

6. How can I enjoy Viu?

CelcomDigi customers subscribing to the following streaming pass will get to automatically enjoy Viu as part of their subscription.

7. Am I eligible to purchase this SpeedSTREAM Viu Premium?

CelcomDigi Prepaid customers on these plans are eligible to buy this auto renew pass:

8. How do I subscribe to a CelcomDigi Viu Bundle?

Subscription can be performed via Celcom Life/ MyDigi app.

9. Will there be any notification upon successful activation of these bundles?

Yes, you will receive a welcome SMS upon successful subscription, the SMS will be sent to the CelcomDigi mobile number that performed the subscription.

If you did not receive a welcome SMS, you may still attempt to login to Viu application. If login failed, please visit our Help Centre.

10. How do I access my Viu account? 

You can login via the OTP sent to your CelcomDigi mobile number upon login. Please refer to question 12 for more details.

11. I did not receive the OTP on my mobile phone to activate Viu. What should I do?

Please ensure that your mobile number is the same mobile number used during subscription. The OTP will only be sent to that same mobile number. Please visit our Help Centre for further asistance.

12. Upon successful activation of these bundles, how do I log in to Viu?

On your desktop browser:

Step 1: Go to Viu and select ‘Subscribe Now’

Step 2: Enter your mobile number to login (the same number you used to purchase the subscription)

Step 3: Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below

Step 4: You will receive a 4-digit code through SMS; enter the 4-digit code onto the browser

Step 5: Enter your email address and verify it with the OTP sent to your email (this step may be skipped)

Step 6: If it’s your first time logging in to Viu, fill in your registration details. Click on ‘Create account’

Step 7: Choose the content rating for your profile

Step 8: Select your preferred content language 

Step 9: Start streaming!

On your iOS/ Android mobile app:

Step 1: Download the Viu application 

Step 2: Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking ‘Agree & Continue’

Step 3: Enter your mobile number to login (the same number you used to purchase the subscription)

Step 4: You will receive a 4-digit code through SMS; enter the 4-digit code onto the application 

Step 5: Enter your email address and verify it with the OTP sent to your email (this is a skippable step)

Step 6: If it’s your first time logging in to Viu, fill in your registration details. Click on ‘Create account’

Step 7: Choose the content rating for your profile

Step 8: Select your preferred content language 

Step 9: Start streaming!

On your living room devices:

Step 1: Open Viu app on your living room device

Step 2: Click on ‘Agree and Continue’.

Step 3: Enter your mobile number to log in

Step 4: Enter the OTP sent to your number

Step 5: You are now logged in to your living room device.

13. I subscribed to CelcomDigi Viu bundle. When will the bundle expire?  

• Internet Pass Quota Validity: The Viu Internet quota subscription will be valid until time of subscription on the 30th day of subscription. Any unused quota will be forfeited. 

• Viu’s Access Validity: The Viu access validity period will be valid until 11:59 p.m. on the 30th day of subscription. Samples as shown below:

14. Can I purchase the same CelcomDigi Viu bundle pass multiple times?

No, you are not allowed to purchase multiple subscriptions of the same CelcomDigi Viu bundle pass. However, if you purchase different Viu bundle i.e (StreamMORE Viu upgraded to SpeedSTREAM Viu bundle, the Viu previous subscription will be cancelled and not renewed. The renewal will continue with only latest subscription, which is the SpeedSTREAM Viu (Premium) bundle.

15. I subscribed to the CelcomDigi Viu bundle pass. What will happen if I terminate my line or port out?

If you terminate your line or port out, you will not be able to access Viu with immediate effect. There will be no pro-ration of charges, with full charges imposed. 

16. I subscribed to the CelcomDigi Viu bundle pass. What will happen if I transfer my line to another owner name (transfer of ownership)?

The content access will be carried forward to the new owner of the mobile number. It is advisable for you to unsubscribe from the service prior to performing a transfer of ownership to another owner name. 

17. I have fully utilised my internet quota to stream content on Viu. What should I do?

You can purchase CelcomDigi one-time passes or subscribe to monthly passes with sufficient internet quota to continue enjoying content on Viu.

18. What will happen to my Viu bundle pass auto renew if there is insufficient balance on my line? 

The auto renewal of Viu bundle pass will be dropped and you need to resubscribe the Viu bundle pass. 

19. I have an existing Viu direct billed subscription purchased via various payment channels (operator billing/ banking card). Can I still subscribe to CelcomDigi Viu bundle using the same mobile number?

Please take note, if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.

20. I have multiple CelcomDigi mobile numbers, can I update my Viu login to a different number?

No, Viu access is not transferable to other mobile numbers. Customers can only login to Viu via the CelcomDigi mobile number used during subscription.

If you have a new CelcomDigi mobile number, you will need to purchase a new CelcomDigi Viu bundled pass using the new mobile number via the Celcom Life app/ MyDigi app.

21. Can I use my CelcomDigi Viu bundled pass on other devices?

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

22. I am not a CelcomDigi customer; can I subscribe to a Viu bundle pass? 

Only CelcomDigi customers are eligible to purchase CelcomDigi Viu bundle passes. You will need to become a CelcomDigi customer before you can subscribe to Viu bundled pass and enjoy streaming with better value and savings.

23. Can I use my CelcomDigi Viu bundled passes quota while on roaming?

No. The quota is only applicable for domestic use only (within Malaysia).

24. I have further enquiry or issue with CelcomDigi Viu bundle subscription. Where can I get help?

Please visit our Help Centre for further assistance.

25. What are the terms of my access to Viu?
By subscribing to Viu, in each case irrespective of whether you log in or complete the registration process for Viu, the Customer (you) further agree and confirm that he/she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions:

1. CelcomDigi Terms & Conditions: Celcom | Digi

2. Viu's Terms of Use

3. Viu's Account Terms of Use

4. Viu's Privacy Policy

5. Viu's Personal Information Collection Statement