Boost Beyond Card

Frequently Asked Questions

1. What is Boost Beyond Card?

Boost Beyond Card is a prepaid Mastercard with an additional Boost PayFlex feature for you to add on. It is accepted at any Mastercard touchpoints worldwide – on e-commerce online, offline stores, etc. You have the flexibility and control to choose how to pay with your Boost Beyond Card – either using your Boost Wallet balance or using Boost PayFlex to defer your Boost Beyond Card repayment or split it into instalments!

2. How do I apply for a Boost Beyond Card?

Users can apply for the Boost Beyond Card from the Boost home screen. Currently, it is limited to selected users only but will be opened to more users over time.

3. Who is eligible for the Boost Beyond Card?

1. Malaysian nationality

2. Age Requirement: 21 years or older

3. Celcom and Digi Customers (Prepaid and Postpaid of a selected base)

4. Boost Customer

4. How do I get a virtual Boost Beyond Card?

Upon successful Boost Beyond Card application, you will be issued a virtual Boost Beyond Card real time, which can be used for online payments instantly. You may also opt-in for a physical Boost Beyond Card during your application process in our upcoming release.

5. How do I get a physical Boost Beyond Card?

1. During your Boost Beyond Card application process.

2. On the Boost Beyond Card Dashboard via Physical Boost Beyond Card entry point

A one-time fee applies for the 1st physical Boost Beyond Card issuance. Refer to Fees & Charges section below.

6. How do I activate my Boost Beyond Card?

1. For your virtual Boost Beyond Card, it will be ready for use immediately. There is no need for you to activate it.

2. For your physical Boost Beyond Card, upon successfully receiving it, go to your Boost Beyond Card Dashboard > Physical Boost Beyond Card > Activate Boost Beyond Card to activate your physical Boost Beyond Card for the first time. Upon successful PIN setup, your physical Boost Beyond Card will be ready for use!

Note: Please ensure that you only activate your physical Boost Beyond Card upon successfully receiving it to avoid fraud transactions when the physical Boost Beyond Card delivery is wrongly intercepted.

7. I have not received my physical Boost Beyond Card yet. What should I do?

If your Boost Beyond Card has not arrived within thirty (30) days from your successful application for a physical Boost Beyond Card, please email support@myboost.com.my.

8. How do I set or change my PIN?

To set for the first time, proceed to Boost Beyond Card Dashboard > Physical Boost Beyond Card > Activate Boost Beyond Card.

To change your Boost Beyond Card PIN, proceed to Boost Beyond Card Dashboard > Boost Beyond Card Settings > Set PIN to set your PIN.
 

9. Can I use my virtual Boost Beyond Card when my physical Boost Beyond Card is still being processed / delivered?

Yes! Your virtual Boost Beyond Card can be used immediately even if you haven’t received your physical Boost Beyond Card / did not apply for one. Virtual Boost Beyond Card can be used at any Mastercard accepted e-commerce online.

10. Where can I use my Boost Beyond Card?

1. For your virtual Boost Beyond Card, you can use your Boost Beyond Card at any online merchant / e-commerce that accepts Mastercard around the world.

2. For your physical Boost Beyond Card, you can use your Boost Beyond Card at any online or offline merchant that accepts Mastercard around the world.

3. As long as the merchant accepts Mastercard, Boost Beyond Card will be accepted, even if it is not a Boost merchant!

11. My Boost Beyond Card works online but not at physical (Point-of-Sales) POS, or vice versa. What should I do?

Please email us at support@myboost.com.my.

12. What is Expiry date and CVV2?

Expiry date is your Boost Beyond Card’s expiration date after which it cannot be used.

CVV2 is your Boost Beyond Card’s security code.

13. What is the source of fund for the Boost Beyond Card?

You can choose to either set your source of fund for the Boost Beyond Card from Boost Wallet or Boost PayFlex.

1. If your selection is Boost Wallet, all payments made using the Boost Beyond Card will be deducted from your Boost Wallet balance.

2. If your selection is Boost PayFlex, all payments made using the Boost Beyond Card will be deducted from your Boost PayFlex limit. You can choose in your Boost PayFlex Dashboard Settings to either default paying using Pay in 30 days or Instalments.

Please refer to Boost PayFlex section below for more information.

14. How do I change my source of fund?

You can change your Source of Fund in the Boost Beyond Card Dashboard > Source of Fund. You can change your source of fund before making any transaction with the Boost Beyond Card. If this is your first time to switch the Source of Fund to Boost PayFlex, you need to accept the Wakalah Agreement, then your Boost PayFlex will be activated.

15. What the fees and charges associated with the Boost Beyond Card?

16. Can I use my Boost Beyond Card cross-border / overseas?

Yes, you may use your Boost Beyond Card cross-border when you travel. You may enable this function in your Boost Beyond Card dashboard. Note however that many e-commerce websites are cross-border, and this function has to be enabled for those transactions to occur. Your foreign currency transactions will be converted to Malaysian Ringgit (MYR) before being deducted from your Boost Wallet or Boost PayFlex balance.

17. Where can I see the conversion rate for my overseas transactions?

After your payment, you can check for the conversion rates of your transaction in your Boost Wallet transaction history.

18. What are the charges for cross-border / overseas transactions?

Refer to Fees & Charges FAQ.

19. Does my Boost Beyond Card support pre-authorization?

The Boost Beyond Card supports pre-authorization limited to Automatic Fuel Dispensers / self-service pumps at Malaysia petrol stations except Petron. Other transactions that require pre-authorization (e.g. Hotel, certain e-wallets) won’t be supported for the time being.

20. Why am I deducted RM240 when I fill up fuel via self-service pump/ Automatic Fuel Dispenser? 

When you use your Boost Beyond Card to fill up fuel via self-service pump, RM240 pre-authorization will be deducted from your Boost Wallet temporarily. The additional amount charged will be reversed based on the final amount of the fuel transaction. This is done to ensure that there is sufficient balance in your Boost Wallet prior to dispensing fuel. 

Please ensure that you have sufficient balance of at least RM240 in your Boost Wallet before performing a self-service pump.  

If your Boost Wallet balance is less than RM240 or you wish to avoid a pre-authorization at self-service pumps, you are advised to go to the cashier where the exact purchase amount will be charged. 

Note: Pre-authorization is only applicable for Boost Wallet as the Source of Fund. Pre-authorization is not supported for Boost PayFlex for the time being. If your Source of Fund is set to Boost PayFlex, your Boost Wallet will be deducted to complete your transaction. Certain petrol stations may set a higher pre-authorization amount beyond RM200. In such cases, we will hold an additional 20% of the said amount (e.g. If Petrol Station A charges RM250 pre-authorization, we will deduct RM300 from your Boost wallet temporarily. The balance will be refunded based on the final fuel amount).

21. Why can’t I use my Boost Beyond Card at some merchants?

Boost stands by in offering you with the best payment experience. However, if you’re unable to make payments with your Boost Beyond Card at selected merchants, it may be because the merchant category is not supported by us. All merchants are identified with a Merchant Category Code (MCC) and is setup at the discredit of the merchant and acquirer. Please check the nature of your intended transaction against the exclusion list below before making payment.

Here are the list of merchant types and categories that are not supported for Boost Beyond Card - regardless of your Source of Fund at point of transaction (Boost Wallet/ Boost PayFlex): 

For Boost Beyond Card transactions made using Boost PayFlex, all non-Shariah MCC will be blocked and will be automatically deducted from your Boost Wallet balance instead:

Transactions made at selected merchant categories will NOT earn you rewards/ stars/ points:

22. Which countries can’t I use my Boost Beyond Card?

Boost Beyond Card will be restricted and not allowed to be used in following countries:

23. Why is my transaction deducted from my Boost Wallet even though I selected as Boost PayFlex?

If your Boost PayFlex limit balance is insufficient for the transaction amount (Pay in 30 days limit / Instalment limit subject to your default Boost PayFlex method chosen in your Boost PayFlex Dashboard), we will automatically deduct your Boost Wallet balance to complete the payment to ensure that your transaction is successful.

24. Why is my transaction unsuccessful?

Please check your source of fund set for the Boost Beyond Card in Boost Beyond Card Dashboard. If your source of fund is Boost Wallet, please ensure that your Boost Wallet balance is sufficient for the transaction.

If your source of fund is Boost PayFlex, please check that you have sufficient Boost PayFlex limit balance for the transaction.

25. There is a transaction that I didn’t perform. What should I do?

You can click on the specific transaction and click “Report”. Select your reason of report, tap “Send Report”. We will follow up and keep you updated on the case via email within 3 working days.

26. Can I perform ATM withdrawal with this Boost Beyond Card?

Sorry, ATM withdrawal is currently not supported. It is something we have planned for the future!

27. My Boost Beyond Card is expiring. What should I do?
Your Boost Beyond Card will automatically renew within one (1) month of expiry. Alternatively, you will be able to manually renew in your Boost Beyond Card Dashboard within three (3) months of expiry. 

28. My Boost Beyond Card is lost or stolen?

If your Boost Beyond Card is stolen, freeze your Boost Beyond Card in-app immediately. On the Boost Beyond Card Dashboard tap “Replace My Boost Beyond Card” to apply for a replacement. Upon successful replacement, your new Boost Beyond Card will be issued and ready for your use. If you cannot access your app, email us at support@myboost.com.my.

29. How do I replace my Boost Beyond Card?

Proceed to Boost Beyond Card Dashboard, tap Replace My Boost Beyond Card to order a replacement. If you need a new physical Boost Beyond Card, apply for a new one at Boost Beyond Card Dashboard > Physical Boost Beyond Card. You are not allowed to replace new Boost Beyond Card within any 90 days period after your first Boost Beyond Card replacement. If you want to replace again within 90 days, you may reach out to our customer support team at support@myboost.com.my and we will assist you further.

30. How do I cancel my Boost Beyond Card?

Please submit a cancellation request email at support@myboost.com.my and we will assist you further.
 

31. Who do I contact if I require further assistance with Boost Beyond Card?

You can visit www.myboost.com.my or contact support@myboost.com.my. 

Using Boost PayFlex with Boost Beyond Card

1. How does Boost PayFlex work with the Boost Beyond Card?

• You can choose to use Boost PayFlex as the source of fund for the Boost Beyond Card in your Source of Fund settings. 

• Upon setting, all transactions made with the Boost Beyond Card will be processed as a Boost PayFlex transaction instead of deducting from your Boost Wallet balance.

• Instead of paying from your Boost wallet for this transaction, you will only repay it later!

• By using Boost PayFlex with Boost Beyond Card, you agree to comply with Boost PayFlex related Terms & Conditions.

2. Where can I use Boost PayFlex with the Boost Beyond Card?

You can use Boost PayFlex with the Boost Beyond Card at any Mastercard accepted touchpoints in Malaysia and overseas, online and offline merchants!

3. What Boost PayFlex methods do I have for the Boost Beyond Card?

• After selecting Boost PayFlex as the source of fund for the Boost Beyond Card, navigate to your Boost PayFlex dashboard settings page to choose your default Boost PayFlex method:

  1. Pay in 30 days – For this selection, your Boost Beyond Card transactions made using Boost PayFlex will be done using Pay in 30 days. Your transaction will complete now, and all you need to do is repay in 30 days.

  2. Instalments – For this selection, your Boost Beyond Card transactions made will be automatically processed as 3 Instalments. Your transaction will be completed now, and you will repay in 3 separate instalments. 

Note: Fees and charges apply. Please refer to Fees & Charges FAQ of Boost Beyond Card.

4. Can I change my Boost PayFlex method for a transaction that is already completed?

Unfortunately, not at this point of time. Please ensure your Source of Fund and Boost PayFlex are in the right settings and preference before you make a transaction using Boost Beyond Card. 

5. How can I choose a longer instalment cycle?

Only Pay in 30 days and 3 instalments are made available at this point of time for transactions made using Boost Beyond Card. 

We are looking to make more instalment options available to you! Stay tuned!

6. What are the fees and charges associated to Boost PayFlex?

Wakalah Fees and Profit Rate are applicable for each Boost PayFlex transaction made using the Boost Beyond Card. Please check the Fees & Charges in FAQ above before performing a transaction.

7. How will my overseas Boost PayFlex payments be processed?

Transactions made overseas with Boost PayFlex will be converted to MYR before being deducted from your Boost PayFlex limit. Overseas transaction rate apply for Boost Beyond Card transactions. Please refer to Fees & Charges FAQ of beyond Boost Beyond Card for more information. 

8. Can I use Boost PayFlex with Boost Beyond Card for non-Shariah compliant services / transactions?

For Boost Beyond Card transactions made using Boost PayFlex, all non-Shariah MCC will be blocked and will be automatically deducted from your Boost Wallet balance instead:

9. How can I register for Boost PayFlex?

You can register by clicking Boost PayFlex on your Boost app dashboard, or Boost Beyond Card Dashboard. Application and approval are instant.

Other repayment methods will be made available in the future as we enhance the product to service you better. 

10. Can I request for higher Boost PayFlex limit?

Boost PayFlex limits are assigned to you based on our internal risk assessment. We may adjust your available limit from time to time. However, increment upon request is not available now.

11. Where can I monitor my Boost PayFlex transactions with Boost Beyond Card?

All Boost PayFlex transactions will appear in your Boost PayFlex dashboard for monitoring and repayment purposes.

12. How do I make repayment for Boost PayFlex?

Boost PayFlex transactions will be automatically deducted from your linked bank account / payment method chosen during Boost PayFlex onboarding. Alternatively, you can choose to repay on the Boost PayFlex dashboard using your Boost Wallet.

13. Who do I contact if I require further assistance with Boost PayFlex?

Please email us at creditinfo@myboost.co for more information.