CelcomDigi Fibre-To-The-Room (CelcomDigi FTTR)
1. What is CelcomDigi’s fibre-to-the-room (CelcomDigi FTTR)?
CelcomDigi FTTR offers high-speed internet directly to rooms within a building using fibre optic cables designed to:
Provide fibre connectivity to the entire home with minimal signal loss and zero blind spot for an ultra-stable and consistent internet.
Avoid the inconvenience of having to hack walls and drill holes to conceal wiring to fibre-up another room.
2. What are the benefits of CelcomDigi FTTR?
Compared to mesh WiFi technology, CelcomDigi FTTR is superior in quality with low latency
Indoor roaming is seamless with ultra stable and consistent internet throughout the house
It can accommodate potential speed upgrades up to 1Gbps to every room.
3. Is CelcomDigi FTTR available in my area?
For now, FTTR is only available for customers based in the Klang Valley. We are planning to offer this solution to our customers nationwide, so keep a lookout for that exciting announcement.
4. How does CelcomDigi FTTR differ from Mesh WiFi?
| Mesh WiFi | CelcomDigi FTTR |
Network Stability
| Mesh WiFi relies on radio waves that are affected by various factors like walls. Thus, it can be subject to interference & influenced by the layout of your home. | FTTR transmits data using optical fibres that are immune to electromagnetic interference thus FTTR offers more consistent and reliable connectivity. |
Coverage/ Signal Strength | Mesh Wi-Fi allows you to stay connected as you move indoors however signal strength might vary. | FTTR provides low latency, which means minimal delay when you send a command and get a response. This is vital for activities like gaming, video calls, and streaming, ensuring smooth interactions without noticeable delays. |
Indoor Roaming | When you move around indoors with Mesh WiFi, you might experience drops or delays when switching between different connection points. | Experience smooth indoor roaming with FTTR, ensuring a seamless connection unlike Mesh WiFi. |
5. What internet speeds can I expect with CelcomDigi FTTR?
CelcomDigi FTTR is available as an add-on when you subscribe to CelcomDigi fibre 300Mbps and above. You can expect to get the same speed on FTTR as your main fibre router.
6. What is the price for CelcomDigi FTTR Add-On?
The price for CelcomDigi FTTR depends on your recommended setup. The price is listed below. Total payable amount can be paid using 24-month Easy Payment Plan (EPP) when you pay using Maybank or CIMB credit cards.
CelcomDigi Fibre-To-The-Room (FTTR) | |||
CelcomDigi FTTR Layout | 1 + 1 | 1 + 2 | 1 + 3 |
CelcomDigi FTTR Price | RM1,440 | RM1,800 | RM2,280 |
Installation Fee | RM480 | RM648 | RM864 |
Total Payable | RM1,920 | RM2,448 | RM3,144 |
7. What is included in the price charged to me for CelcomDigi FTTR?
The following is included in the standard installation for FTTR:
CelcomDigi FTTR Layout Items Included | 1+1 | 1+2 | 1+3 |
Parent unit | 1 unit | ||
Child unit | 1 unit | 2 units | 3 units |
ATB 4 Port / Splitter | 1 unit | ||
ATB 2 Port | 1 unit | 2 units | 3 units |
Transparent Optical Cable | Up to 50.5m | Up to 80.5m | Up to 110.5m |
8. Is there a contract tied to my CelcomDigi FTTR subscription?
There is no contract on CelcomDigi FTTR, however your CelcomDigi fibre contract remains.
9. Is CelcomDigi FTTR Add-exclusive for current fibre customers?
Yes, it's available only to existing CelcomDigi fibre subscribers who have active subscriptions of 300Mbps plan or above.
10. What is the process for signing up for CelcomDigi FTTR?
Step 1: Please review your subscription to ensure you're on CelcomDigi’s fibre 300Mbps plans or higher. If you're interested in adding CelcomDigi FTTR,kindly provide your details here.
Step 2: Our CelcomDigi fibre team will reach out to you to better understand your requirements.
Step 3: You'll soon receive a payment link for CelcomDigi FTTR and the scheduled installation date. Keep in mind that any cancellation will be subject to a penalty fee.
Step 4: Our expert installers will be in touch to set up your installation. Get ready for an amazing CelcomDigi FTTR experience!
11. How long will installation time take for CelcomDigi FTTR?
Installation time for 1+1 package ranges between 2 to 3 hours, factoring in setup complexity, connection optimization, and WiFi device reconfiguration at your location. Please expect longer installation time for FTTR 1+2 and FTTR 1+3.
12. I am having connectivity problems on CelcomDigi FTTR. What is the customer support process for CelcomDigi FTTR?
If you encounter connectivity problems, you may reach out to our customer service team at the contacts given below. We'll remotely troubleshoot and resolve the issue. If needed, our team will visit your location for on-site troubleshooting.
Who to call for assistance on your CelcomDigi FTTR? | |
Celcom Postpaid customers |
|
Digi Postpaid customers |
|
New customers/ Customers without a postpaid line | |
13. What happens if I move or relocate CelcomDigi FTTR?
Relocation within the same premise: You can contact our customer service to schedule for installation at the new location. We will be using the existing Parent FTTR, Child FTTR, Splitter and Access Terminal Box (ATB). Additionally, there will be charges for the new fibre optic cable. New installation charge also applies.
Relocation to another premise: If you need to relocate your FTTR to a different address, you will need to bring along Parent FTTR, Child FTTR, Splitter and Access Terminal Box (ATB). You can contact our customer service to schedule for installation at your new premises. Additionally, there will be charges for the new fibre optic cable. New installation charge also applies.
14. What happens if I want to cancel CelcomDigi FTTR?
If you wish to cancel your CelcomDigi FTTR, please liaise with our fibre experts through the WhatsApp number that you have been corresponding with.
15. How relevant and future-proof if CelcomDigi FTTR?
CelcomDigi FTTR can carry even higher broadband speeds in the future – It is able to carry speeds of up to 1Gbps.
16. What methods of payment are available for this? Is there an Easy Payment Plan for CelcomDigi FTTR?
Customers may purchase FTTR with the following payment options:
Outright purchase with any debit/credit card, online payment and Boost/GrabPay
e-wallets; or
Easy Payment Plan (EPP) for up to 24 months with selected credit cards (e.g., Maybank and CIMB)
17. What penalties are imposed if I have made a payment but wish to make a cancellation?
There is a cancellation fee of RM85.
18. Is there a warranty on the devices and fibre optic wiring used for CelcomDigi FTTR?
Yes, there is a 24-month warranty, but please note that it does not cover customer negligence.
19. What is the process for warranty claims related to CelcomDigi FTTR Add-On?
Please reach out to us at the following:
Who to call for assistance on your CelcomDigi FTTR? | |
Celcom Postpaid customers |
|
Digi Postpaid customers |
|
New customers/ Customers without a postpaid line | |
