Device Delivery
1. How will I know if my area is within the delivery coverage? Are there additional delivery fees for different locations across Malaysia?
We provide free delivery to all locations nationwide. Please refer to the table below for specific areas that are included and excluded in our delivery service.
Add-On | Delivery Area | Delivery Fees |
Samsung Smart TVs | Delivery nationwide (Subject to Samsung Delivery Service Area and Installation Service Areas) | Free |
2. How long is the delivery period once I’ve made the payment?
Add-On | Delivery Area | Delivery Period |
Samsung Smart TVs | Peninsular Malaysia | Estimated 5 working days |
East Malaysia | Estimated 7-10 working days |
3. My area is not within the covered delivery area. Can I still purchase the add-ons?
Unfortunately, add-ons cannot be purchased if your area is not covered by the delivery service.
4. Can my delivery address be different from my CelcomDigi fibre registration address?
Yes, your delivery address can be different from your CelcomDigi fibre registration address.
5. How can I check my delivery status?
Add-On | Delivery Area | Delivery Status Point of Contact |
Samsung Smart TVs | Peninsular Malaysia | Please call Samsung at 1-800-88-9999 to check on the status. |
East Malaysia |
6. Will I be notified prior to the delivery of my device(s)?
Add-On | Installation Provided |
Samsung Smart TVs | Customers will be notified of the delivery arrangement. Delivery slots are subject to availability and any changes or delays will be communicated to the customer in advance, |
7. Are there installation services provided for the following devices?
Add-On | Installation Provided |
Samsung Smart TVs | Samsung will manage the installation for selected devices within the scope as stated below: |
Device Warranty, Repairs & Troubleshooting
1. My device does not work. Can I call CelcomDigi fibre for troubleshooting assistance?
If your devices arrive with defects, please proceed to contact the following:
Add-On | Point of Contact |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 |
2. What if the devices received arrive with defects?
If your devices arrive with defects, please proceed to contact the following:
Add-On | Point of Contact |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 |
3. What is the warranty period for all devices under Entertainment add-ons?
Add-On | Warranty Period & Information |
Samsung | The Samsung TV warranty is for 2 years |
After-Sales / Customer Service Contact
1. Who can I contact for any issues or queries pertaining to my device(s)?
Add-On | Point of Contact |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 |
Entertainment Subscription – sooka
About sooka
1. What is sooka?
sooka is an Over-the-Top (OTT) content streaming platform that offers a diverse range of entertainment content, including movies, TV shows, sports events, and more. Dive into hours of sports and fantastic local shows with Sooka. Gain access to premium content including exclusive original shows, blockbuster movies, and live sports events like the English Premier League and Badminton World Federation matches—all available on a 12 month sooka Premium subscription with no ads.
2. What does the sooka Premium subscription plan include?
The sooka Premium subscription enables streaming on up to three devices, including a TV, at up to 1080p resolution in Full HD.
3. Can you guide me through the process of activating my sooka subscription?
After your payment is processed, you will receive an email within 2 working days confirming your eligibility for the subscribed sooka Premium plan, along with a unique coupon.
To redeem your unique coupon, simply visit this link.
Note that this coupon can only be redeemed on the link above.
Ensure you are logged into sooka to redeem the coupon. If you're not already registered, please complete the sign-up process and create a Sooka login.
Follow the instructions here to redeem your coupon
Once you've successfully redeemed the coupon, a confirmation email will be sent to you by Sooka.
Now, sit back, relax, and enjoy your streaming experience!
4. What is the refund or cancellation policy for sooka?
Unfortunately, refunds are not available after payment. You may continue to enjoy your favourite shows on sooka until your subscription expires.
5. How long is my unique coupon valid for? Do I have to activate it immediately?
Upon receiving your unique coupon, it remains valid for 1 week.
6. If I have an active sooka subscription, do I have to wait for my active sooka subscription to expire first before I activate my unique coupon?
The coupons can only be used for accounts that do not have an active subscription. In the event you have an active subscription, register for a new sooka account to use these coupons.
Installation Guide for sooka
1. What devices are compatible with sooka?
For a list of devices that are compatible with sooka, refer to the detailed list here.
2. How do I login to my TV with sooka?
For more information refer to the link here.
Troubleshooting and Other Queries for sooka
1. Is there a point of contact if I'm facing issues?
For general enquiries, can reach out to sooka here.
2. I need more information. Is there a Help Centre I can refer to?
Please refer to the Help Centre on sooka for additional articles that may assist you further here.
