Device Delivery
1. How will I know if my area is within the delivery coverage? Are there additional delivery fees for different locations across Malaysia?
We provide free delivery to all locations nationwide.
Add-On | Delivery Area | Delivery Fees |
Aqara | Delivery nationwide | Free |
Xiaomi | Delivery nationwide | Free |
Samsung | Delivery nationwide (Subject to Samsung Delivery Service Area and Installation Service Areas) | Free |
2. What is the delivery period once I've made payment?
Add-On | Delivery Area | Estimated Delivery Period |
Aqara | Peninsular Malaysia | Estimated 1-3 working days |
East Malaysia | Estimated 3-6 working days | |
Xiaomi | Peninsular Malaysia | Estimated 1-3 working days |
East Malaysia | Estimated 3-6 working days | |
Samsung | Peninsular Malaysia | Estimated 5 working days |
East Malaysia | Estimated 7-10 working days |
3. My area is not within the covered delivery area. Can I still purchase the add-ons?
Unfortunately, add-ons cannot be purchased if your area is not covered by the delivery service.
4. Can my delivery address be different from my CelcomDigi fibre registration address?
Yes, your delivery address can be different from your CelcomDigi fibre registration address.
5. How can I check my delivery status?
Add-On | Delivery Status Point of Contact |
Aqara | Deliveries are managed by a third-party courier company. |
Xiaomi | Deliveries are managed by a third-party courier company. |
Samsung | Please call Samsung at 1-800-88-9999 to check on the status. |
6. Will I be notified prior to the delivery of my device(s)?
Add-On | Delivery Notification |
Aqara | Deliveries are managed by a third-party courier company. |
Xiaomi | On the day of delivery, the courier company will send an SMS to the customer containing the Consignment Note Number. The SMS will also include a contact number for customers to reschedule the delivery or arrange for self-collection. |
Samsung | Customers will be notified of the delivery arrangement. The delivery of the items will be made within the agreed date. The customer acknowledges that the delivery slots are subject to availability. Any changes or delays will be communicated to the customer in advance. |
7. Are there installation services provided for the following devices?
Add-On | Installation Services |
Aqara | No, installation services are not provided for Aqara products. However, you can refer to this link for video installation guides. |
Xiaomi | No, there will be no installation services provided for Xiaomi products. |
Samsung | Samsung will manage the installation for selected devices within the scope as stated below: |
Device Warranty, Repairs & Troubleshooting
1. My device does not work. Can I call CelcomDigi fibre for troubleshooting assistance?
If your devices arrive with defects, please proceed to contact the following, or walk n to the service centre nearest to you:
Add-On | Point of Contact |
Aqara | For troubleshooting and warranty-related information, you can: |
Xiaomi | Operating Hours: Monday to Friday 9am - 6pm Mi Customer Care Line: 1-800-18-0112 Service Centre List: https://www.mi.com/my/support/service-centre |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 |
2. What if the devices arrive with defects?
If your devices arrive with defects, please proceed to contact the following:
Add-On | Point of Contact |
Aqara | For troubleshooting and warranty-related information, you can: |
Xiaomi | Operating Hours: Monday to Friday 9am - 6pm Mi Customer Care Line: 1-800-18-0112 Service Centre List: https://www.mi.com/my/support/service-centre |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 |
3. What is the warranty period for all devices under Smart Home add-ons?
Add-On | Warranty Period & Information |
Aqara | Aqara products come with a 1-year warranty. |
All Xiaomi Products | 1 Year for the main product, and 6 Months for accessories. The standard warranty policy applies to end consumers, and they need to walk in to the nearest service centre for troubleshooting. |
Samsung Side by Side Refrigerator with Family Hub | 1-year warranty on general item 20-year warranty on the compressor |
After-Sales / Customer Service Contact
1. Who can I contact for any issues or queries pertaining to my device(s)?
Add-On | Point of Contact |
Aqara | For troubleshooting and warranty-related information, you can: |
Xiaomi | Operating Hours: Monday to Friday 9am - 6pm Mi Customer Care Line: 1-800-18-0112 Service Centre List: https://www.mi.com/my/support/service-centre |
Samsung | Operating Hours: Monday to Sunday 24 hours Samsung Customer Service: 1-800-88-9999 |
