1. What is CelcomDigi Mesh Node?
CelcomDigi Mesh Node is an optional add on for new fibre customers. A mesh Wi-Fi system spread across your home to extend coverage, eliminate dead zones, and provide a more reliable connection.
2. Who can sign up for CelcomDigi Mesh Node?
This offer is only available to new CelcomDigi Fibre customers at this time.
3. Do I get to enjoy CelcomDigi Mesh Node for FREE when I subscribe to CelcomDigi Fibre plans?
Yes, sign-up for plan 500Mbps and above and opt for Mesh. You are only entitled for 1 Mesh FREE for each fibre account and will be installed together by our installer during Fibre installation.
4. What happens if I do not take the Mesh Node during Fibre registration?
You will not be able to add on the mesh node after registration.
5. Is there a contract period and warranty for the CelcomDigi Mesh Node?
Yes, there will be a 24-month contract with 24-month warranty included. The warranty will be voided upon the expiry of the CelcomDigi Mesh Node contract.
6. Can I change my fibre plan? What will happen to my CelcomDigi Mesh Node?
You can downgrade to any fibre plan, but early termination charges for CelcomDigi Mesh Node of RM399 will be imposed if you downgrade to a non-mesh eligible plan. If you upgrade your fibre plan, you will receive a new Mesh Node.
7. What will happen to my CelcomDigi Mesh Node devices if I terminate my fibre service before my contract term or if my contract expires?
Early termination of CelcomDigi Fibre will incur a penalty for both fibre and Mesh Node.
8. Can I terminate the CelcomDigi Mesh Node free subscription only and maintain my Fibre service?
Yes, you may terminate the CelcomDigi Mesh Node. Early termination charges of RM399 for Mesh Node will be imposed if the contract is terminated before expiry.
9. Do I need to return the device?
You may keep the device regardless of early termination or contract expiration.
10. Why is my router failing to pair with my Mesh device?
Keep a distance within 5 meters between Router and Mesh, then press and hold the reset button of mesh device until all LEDs turn on to reset the router to its factory default settings.
11. What happens if the device is not in good working condition?
Please make a call to our contact centre to lodge a report. More information click here
