1. What is Ultra Hour Pass?
Ultra Hour Pass is an Internet pass that comes with unlimited Internet.
2. How do I subscribe and track my Ultra Hour Pass?
You can purchase any subscription services, track and manage your account via Celcom Life App or by dialing *118#.
3. Will my Ultra Hour Pass auto-renew?
No. There is no auto renewal for Ultra Hour Pass.
4. Can I subscribe to Ultra Hour Pass with or without an Ultra Pass?
Yes, you can subscribe to any of Ultra Hour Pass with or without an active Ultra Pass.
5. Am I able to do tethering / hotspot to another device(s) or desktop?
No. Tethering / hotspot will be disabled for any Ultra Hour Pass.
6. Can I do multiple subscription for Ultra Hour Pass?
Yes, multiple subscription is allowed.
7. What happens if I subscribe to Ultra Hour Pass when I have an active Ultra Pass?
Internet usages will be drawn from Ultra Hour Pass first until the validity ends and continue to draw from Ultra Pass.
8. What is the duration for Ultra Hour Pass?
Ultra Hour Pass will be activated upon successful subscription.
Example:
Ultra Hour Pass | Subscription Date & Time | End Date & Time |
1 Hour | 10 May 2019 – 3:00 P.M. | 10 May 2019 - 4:00 P.M. |
3 Hours | 10 May 2019 – 3:00 P.M. | 10 May 2019 - 6:00 P.M. |
12 Hours | 10 May 2019 – 3:00 P.M. | 11 May 2019 - 3:00 A.M. |
24 Hours | 10 May 2019 – 3:00 P.M. | 11 May 2019 - 3:00 P.M. |
